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What methods can I use to subscribe to the API / purchase proxies?
You can subscribe to the API / purchase proxies via WeChat, Alipay_HK, Alipay_CN, Bitcoin, Paynow, eNets, USDT, Skrill, and credit card. If you choose a recurring subscription, payment can only be made via credit card.
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Can I cancel my subscription?
Yes, if you selected recurring payment during the checkout process, you can cancel your subscription plan by clicking on "Cancel Subscription" on the pricing page. We will stop the payments for the next billing cycle, and the services you subscribed to during the current cycle will remain active. If you didn’t select recurring payment, your subscription cannot be canceled.
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Can I get a refund?
For refund requests, please contact us at support@luckdata.io. If you have already used the service, we cannot process the refund. If you meet the refund criteria, we will deduct the payment platform fees and refund the remaining amount. Please refer to the refund policy (link) for specific terms.
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When will I receive the bill?
We will charge you when you subscribe to the plan via your selected payment method. If you choose a recurring subscription, we will charge your credit card when you subscribe and at each subsequent billing interval.
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Can I start using my API immediately after purchase?
Yes, after your payment is successfully processed, you can immediately start using the purchased services. If no corresponding data is loaded into your account after purchase, please contact our technical team at support@luckdata.io.