Introduction

This document outlines the refund policy of Luckproxy, a service provided by Hong Kong Boda Technology Limited. Customers are advised to read this policy carefully before using the services of Luckproxy, accessible at https://www.luckproxy.com.

Dispute Resolution

Any disputes arising from accessing Luckproxy services or using the system will be resolved through the following procedures:

We encourage customers experiencing system issues to contact Luckproxy customer support via email: support@luckproxy.com. Customer support can assist with queries regarding refunds, cancellations, or reimbursements. Please note that, for security reasons, all customer support interactions are recorded.

Intangible Nature of Products

Luckproxy.com provides intangible and non-revocable items. Once an order is placed and delivered, refunds are not permitted. Customers are responsible for understanding this condition when purchasing on the website.

Refundable Circumstances

Refunds will not be issued for paid services that do not match product functionality. All payments are considered final. Luckproxy is committed to assisting customers encountering issues with proxies or software.

Non-refundable Activities

The following situations are non-refundable:

1. Customers providing incomplete or inconsistent data during registration.

2. Accounts frozen or suspended due to illegal activities.

3. Customers violating acceptable use obligations as defined in the Terms of Use regarding the system or services.

4. Customers transmitting or receiving data through the system after purchasing a package via the customer dashboard.

5. Services provided meet the conditions defined in the Service Level Agreement.

6. Purchased packages have expired.

7. Connection quality and speed limitations affected by third-party capabilities beyond Luckproxy’s control. Luckproxy does not guarantee the quality of internet connections provided by third-party internet service providers. Any issues related to connection speed parameters are considered non-refundable.

8. Client software refusal. Luckproxy is not responsible for compatibility between client software and the system, as clients may use third-party or proprietary software to access or use the system.

Regarding Return Shipping Fees

As Luckproxy.com provides intangible products, there are no associated shipping fees, and thus requests for shipping fee refunds are not applicable.

Effective Date: January 1, 2022

Company: Hong Kong Boda Technology Limited

Location: ROOM A1, 11/F, WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG